Refund policy

# Refund & Return Policy

**Last Updated:** August 7, 2026

At **NCLX Studios**, every product is carefully inspected before it is packed and shipped. We aim to deliver premium quality with every order, and we truly appreciate your trust in our brand.

## Before You Place Your Order

We encourage you to carefully review the product description, size chart, and product images before placing your order. If you have any questions, our support team is always happy to help.

## Returns & Exchanges

As all our products are made and packed specifically for each order, we currently **do not offer returns, exchanges, or refunds** for:

* Incorrect size selection

* Change of mind

* Personal preference regarding color or design

* Accidental orders

We kindly request customers to choose their products and sizes carefully before completing their purchase.

## If Something Goes Wrong

Your satisfaction is important to us. If your order arrives with any of the following issues, we'll make it right:

* You received the wrong product.

* Your product arrived damaged or defective.

* An item from your order is missing.

Please contact us within **48 hours of delivery** with:

* Your order number

* Clear photos of the product and packaging

* An unboxing video (recommended for faster verification)

Once the issue is verified, we'll arrange a **replacement or refund** at no additional cost.

## Order Cancellation

Orders can be cancelled only before they have been processed for shipment. Once an order has been dispatched, it cannot be cancelled.

## Need Help?

If you have any questions before or after placing your order, feel free to reach out.

Email: nonchalix@gmail.com

We're always happy to assist and ensure you have the best possible shopping experience with **NCLX Studios**.

Thank you for choosing **NCLX Studios**.